CANCELLATION & REFUND POLICY

• A) Cancellation Charges 

  Please inform us in writing if you need to cancel your tour/travel/yatra for unavoidable reasons. Please note that cancellation charges will apply when we receive your written notification. The following cancellation policy will be enforced:

  
  
• More than 35 days before the departure date: 35% of the total charter amount.
• Between 15 to 35 days before the departure date: 60% of the total charter amount.
• Between 08 to 14 days before the departure date: 75% of the total charter amount.
• Up to the 7th day before the departure date: No Refund
• No show: No Refund
• After the commencement of the Char Dham Tour - No Refund

• B) Refund for Force Majeure & Bad Weather

  Refund Basis: Refunds for each uncovered Dham due to force majeure or bad weather will be given according to this:
• Kharsali/Yamunotri: 20% of the tour cost minus ₹35,000 for flight preparation, service charges, and any utilized services.
• Jhalla/Gangotri: 25% of the tour cost minus ₹35,000 for flight preparation, service charges, and any utilized services.
• Sersi/Kedarnath: 30% of the tour cost minus ₹35,000 for flight preparation, service charges, and any utilized services.
• Badrinath: 30% of the tour cost minus ₹35,000 for flight preparation, service charges, and any utilized services.
• Full Tour Cancellation: Full refund minus ₹35,000 for flight preparation, hotel retention charges, and any utilized services.
• Additional Services Refunds: (In case you have chosen additional services)
• The cost of additional services at any Dham during the tour will be deducted from the refundable tour cost.
• No refund will be provided for any unutilized services.
• C) Refund in Case of COVID-19 or National/State Emergency
• If any of our guests test positive for  COVID-19 before travel or the Yatra and it is canceled by the government due to a national or state emergency, no cash refund will be provided.
• Refund will not be given but the passengers will be provided a Credit Voucher for the full amount of the advance paid that will be valid for a year.
• The credit voucher that will be issued, can be utilized for any of our helicopter tours or charter services. Anyone can use the voucher, the same person, or their friends and relatives.
• D) Bad Weather & Force Majeure Policy
• If the flight is delayed or canceled due to bad weather, technical issues, or any force majeure reason beyond our control, no compensation will be provided for hotel, accommodation, transportation, meals, and other travel expenses.
• If the tour departure from Dehradun is canceled due to the above reasons, the tour will be considered canceled, and a full refund will be processed as per the refund policy.
• If you want to reschedule the tour to any next available date then a fresh booking can be made according to the availability. However, any kind of additional cost will be given by the passenger in such a situation and we offer the tourists to use any balance or unutilized amount from the previous booking. 
• If the tour takes place as scheduled but midway it gets disrupted then the team of Daily Tour & Travel will provide a revised itinerary. That itinerary will be made within the scheduled package days and the duration of the package will not be extended.
• If you request an extension of the package beyond the scheduled itinerary then it will be done at an extra cost and it will depend on the operational feasibility.
• If the flights gets canceled for five consecutive days then we will provide a full refund as per the policy.
• We always prioritize the new Chardham passengers scheduled for departure on their travel date over any backlogged passengers from previous days.
• If you want to stay for a night additionally then extra charges will be paid by the passengers directly to the hotel. No matter even if you’re staying because of bad weather or anything else.
• Helicopters may not fly to Harsil/Jhalla in case of turbulent wind conditions, which are common after 12:00 PM.
• If passengers require an emergency ferry flight then an extra cost will be charged at ₹1,35,000/hr plus GST amount.
• If a group decides to cancel their tour mid-way then the transportation arrangements will be provided by Daily Tour & Travel but the extra cost for it will be given by the passengers.
• E) Kedarnath Bad Weather Disclaimer
• Kedarnath experiences bad weather from time to time and it frequently disrupts helicopter services. Passengers may have to stay overnight at the Kedarnath top.
• When these cases happen, the team of Daily Tour & Travel will try to arrange accommodation at the guest houses but the availability there is not guaranteed.
• In such cases, the guests will pay the accommodation charges directly to the hotel.
• If you’re forced to stay at the top then no refund will be given for the pre-booked stay at Sersi.
• Guest houses at the Kedarnath are very basic. They don’t have facilities like hot water, clean bedding, or proper hygiene.
• At the Kedarnath Top, guest houses are very basic but because of bad weather and other conditions when people stay there, the charges remain usually high.
• Kindly be prepared for these conditions when you go on a Chardham Yatra by Helicopter to Kedarnath.

PAYMENT TERMS

• The booking of this Char Dham Tour Package has to be done in advance with a deposit of 50% of the charter amount.
• The full amount of your booking must be deposited 35 days before the day of your arrival at Dehradun.
• The tourists will not be allowed to enjoy the facilities of this tour, board the helicopter, or commence this tour unless the full & final payment of the tour has been made.

ADD-ON SERVICES 

1. Booking of Scheduled/Non-Scheduled Flights or Train Tickets: Price on demand
The team of Daily Tour & Travel can assist you in booking air or train tickets to Dehradun while managing your entire Char Dham Tour Package. 

2. Extra Night Stay at Dehradun: Price on demand

We can arrange a night stay in a hotel for an extra night in Dehradun, however, it will cost extra. Don’t worry about the amount because we arrange hotel bookings at the best possible rates.

3. Haridwar, Rishikesh, or Mussoorie Day-trip: INR 9,000 for up to 06 passengers

If you are interested in going on a day trip to Mussoorie, Rishikesh, or Haridwar after your arrival in Dehradun or at the end of your trip then we can arrange it for you. 

4. Accommodation at Kedarnath Top: Price & availability – On Request

In the itinerary, we have written that you have to come back to Guptkashi for a night stay. However, if you are interested in a night stay at Kedarnath Top then we can arrange it for pilgrims at an extra cost. Daily Tour & Travel does not recommend staying overnight there because of the high altitude sickness possibility and the lack of basic facilities like hot water, heaters, and medical assistance.

5. Puja Services: If you are interested in additional services like Maha Abhishek Puja, Rudra Abhishek Puja, or any other special Puja then you have to confirm them and inform us in advance at the time of making Char Dham Package Booking. Payment for the puja will be collected by the representative of Daily Tour & Travel at Dehradun because advance arrangements will be required. 

Note: The confirmation for the above services must be given in advance at the time of booking the Chardham Yatra by Helicopter.

ARRIVAL DATE

This Char Dham Tour Package is originally for 4Nights and 5 Days and these packages are booked based on the departure date by helicopter. However, passengers must arrive in Dehradun one day before the departure date. We provide a complimentary night stay in Dehradun on the arrival day, making the package a 5-night/6-day tour. Your original Chardham Yatra by Helicopter will take place from the Day 2 of your trip. 

TERMS, CONDITIONS AND GUIDELINES

FIXED FLIGHT TIMINGS 

This itinerary is written according to the daily fixed departure helicopter tour, and the departure timings for each destination are fixed. The guests are requested to reach the location as per the scheduled departure times each day. If a guest fails to report on time then this situation will be considered NO - SHOW.   

MEDICAL EMERGENCIES 

Daily Tour &  Travel is not responsible for any medical emergency during the trip. The guests are strongly advised to consult a doctor and get a health check-up before starting the Char Dham yatra. A medical check-up is especially important for guests with any kind of existing health issues or concerns. 

COVID TRAVEL GUIDELINES

Passengers and the tour team must follow the COVID-19 guidelines set by the government. If a passenger does not follow these guidelines then it can lead to denial of their boarding without any refund.

HELICOPTER WEIGHT POLICY 

1. Helicopter Weight Limitation

• The maximum weight capacity of a helicopter without the baggage is 450kg. Boarding on the helicopter totally depends on the total load and weather conditions. During the Char Dham Package Booking, it is important for the guests to provide their exact body weight.

• If the total weight exceeds the helicopter’s capacity, passengers may be deboarded and their tour will get canceled without a refund. 

2. Passenger Weights

• During making a booking for this Chardham Yatra by Helicopter, passengers must submit their correct body weights. 

• If your actual weight at the time of travel exceeds the declared weight and it causes the total load to exceed 450 kg then you will get deboarded and the tour will be canceled without any refund. 

• Make sure to provide the right weight because your Char Dham Yatra depends on it. 

3. Overweight Charges (Per Seat Basis Only)

• Overweight charges apply at INR 3,000/kg for passengers weighing above 75 kg. These charges will be taken from the passengers weighing above 75kg. 

• Extra weight will only be calculated if the total weight of the group exceeds the total permissible weight, which is calculated as: Permissible weight = 75 kg × (Number of passengers)

• If any kind of discrepancy is found in the weight of passengers then extra charges will be taken as per the overweight criteria. 

• The extra charges will be collected from the passenger before boarding the flight.

4. Penalty for Incorrect Weight Declaration

• If the passenger’s actual weight is higher than the declared weight, they will have to pay a penalty of INR 20,000. Along with this, extra weight charges will also apply as per the rules. Passengers will only be allowed to go on a helicopter if the total weight is within the helicopter’s safe limit. 

• Passengers are advised to declare their correct weight (including clothes and shoes) to avoid any kind of penalties. 

• Kindly note that while submitting the body weights, please keep in view that you submit the final weight on a higher side. Add the extra weight of your clothes and also shoes so that you don’t have to face any inconvenience. 

5. Baggage Allowance

• Every passenger who makes a booking for this Char Dham Tour Package will be allowed to carry one baggage weighing a maximum of 5 kg. Any kind of suitcases or large bags are not allowed in the helicopter. 

• Passengers are requested to carry a duffle bag with only 2–3 dresses and essentials like a mobile phone, charger, and medicines.

• The weight of your bags will be checked at all the Dhams and if it exceeds 5kg then a penalty of INR 500 per kg will be charged. Also, the extra weight of baggage will only be allowed if the helicopter’s weight limit allows.

• If the excess baggage exceeds the permissible limit, it will be offloaded and not transported further. (Passengers are advised to pack thoughtfully to avoid inconvenience.)

6. Seating Capacity

• The maximum seating capacity of people in a helicopter is 6 passengers + 1 crew.

• If the weight of the helicopter increases than the safe limit then we may shuffle passengers between helicopters. Managing the helicopter’s weight for safe flying in the hills is important. 

• The passengers who are traveling together might not be accommodated on the same flight.   

7. Infants Information 

• For children below 2 years or 12kg are accommodated free of cost. You don’t have to pay their helicopter charges. 

• For the verification of their age, ID proof or a birth certificate of the child will be required during the travel. 

BAD WEATHER & FORCE MAJEURE DISCLAIMER

• Tourists are requested to kindly keep in mind that flying in the hills depends on weather conditions and other unavoidable situations like delayed air traffic clearances/permissions, VVIP movements, valley flying restrictions by Indian Air Force (NOTAM), technical issues in the aircraft, illness of flying crew or late reporting of passengers at helipads. It is advised to the passengers to be prepared for any delays or changes due to these factors.

• We advise the travelers to be prepared and keep an additional day at hand beyond this 5-night and 6-day tour. We want you to keep an additional day at hand to avoid inconvenience in case passengers get stuck at any of the destinations. They can stuck there due to bad weather or force majeure scenarios. 

HOTEL & ROOM POLICY

• Hotels and rooms are subject to sudden changes based on availability.

• Rooms in the hotel will be booked on a double or triple-sharing basis only.

• For a single occupancy room, an extra charge of INR 48,000/person (tax inclusive) will apply.

• Hotels at all Dhams are non-star category, but we ensure the most comfortable and highly rated properties are selected.

ESSENTIAL INFORMATION FOR TOURISTS

• The airport transfers will only be provided by the representative of Daily Tour & Travel on arrival at Dehradun and on the last day of your tour (6th day)

• Any expenses for donations, tips, Pitthu (carrying service), or porter charges will be paid directly by the guest.

• Indian passengers are requested to provide a copy of their AADHAR CARD and on the other hand, and Foreign nationals should provide a copy of their Passport at the time of booking. 

• The dedicated staff of Daily Tour & Travel will be present at all the Dhams. Passengers can reach out to them for any guidance or assistance.

• The network connectivity at Harsil and Badrinath is poor. Only BSNL and Jio are the primary telecom providers there, but their service is always not guaranteed. 

• The staff of Daily Tour & Travel will be available at all locations to assist passengers at all times.

• All Chardham temples are located at high altitudes so passengers are advised to carry essential medicines and pack heavy woolen clothing as temperatures can drop drastically during evenings and nights.

CARRIAGE BY AIR ACT, 1972

• The helicopter service follows the rules mentioned in the Carriage by Air Act, of 1972.

• The company's responsibility for any harm caused during air travel, including the death or injury of a passenger or damage to their registered baggage, will be handled according to the rules outlined in sections 4, 5, and 6 of the Carriage by Air Act, 1972. The terms and conditions mentioned in the second schedule of this Act will apply, including any exceptions, adjustments, or changes notified by the Government of India, Ministry of Civil Aviation, and as updated from time to time.

UNSAFE PASSENGERS

Daily Tour & Travel reserves the right to refuse boarding to any passenger who is unruly, abusive, or intoxicated. We can refuse the boarding of passengers who are sick or mentally unfit or are deemed unsafe to fly. No refund will be given in such cases. 

VIP RESTRICTIONS

This Chardham Yatra by Helicopter is not available for the following VIPs: 

• Speaker Lok Sabha

• Chairperson Rajya Sabha

• Central Ministers of Cabinet Rank

• Chief Justice of India

• Governors & Chief Ministers

• State Ministers of Cabinet Rank

• SPG Protectees (Z category)

RESCHEDULING OF BOOKING 

• Rescheduling of booking to the next date or any future date will be done on the basis of availability and on the payment of 10% of the tour cost. This will be permitted only if informed 35 days before the arrival date. 

• If you request to reschedule your booking less than 35 days before the travel date, your current booking will be considered canceled. A new booking can be made based on availability, but you will need to pay the applicable cancellation charges.

  
  

  TAXES AND LEVIES

  • Any increase in government levies or taxes after the booking confirmation will be charged to the passenger.

  • Payment against these charges must be made before the tour begins.

  Legal Disputes

  • Any disputes regarding the terms, interpretation, or performance of the services will be governed by the laws of Delhi jurisdiction.

  • Bookings will be considered confirmed only upon acceptance of the above terms and conditions by the passenger.

  SPECIAL NOTE:

  1. All taxes, entrance fees, airfare, and hotel/transport rates are as of date. Any future increase will be charged extra.

  2. The above rates are valid from May to June 2025.

  3. The above is only an offer. We are not holding any bookings at this stage. Booking would be subject to availability once confirmed by you along with guest details and a guarantee to book.

  
  

  Important:

  • Identity Proof: It is important for all of our guests to provide a Photo ID and their VISA at the time of Char Dham Tour Package booking confirmation.

  • Terms & Conditions: For terms and conditions, click on ………………….

  • Jurisdiction Clause: The disputes that are arising because of this arrangement or any other subsequent agreement would be subject to Delhi Courts only.